Frequently Asked Questions

The layout is entirely user-friendly. Pack your clean, dry, and reusable items securely into standard bags and drive down to our depot. Our team will weigh your load immediately right in front of you on our calibrated trade digital scales, break down the weight metrics, and give you your instant cash payout on the spot.

Our Cash4Clothes operational times run from Monday to Friday under the following dedicated shifts:

• Morning Session: 11:00 AM – 2:00 PM
• Daily Staff Break: 2:00 PM – 2:40 PM (Closed for 40 minutes)
• Afternoon Session: 2:40 PM – 5:00 PM

To preserve textile circularity and ensure items can extend their lifecycles effectively, we apply a strict grading standard. All items must be entirely clean, dry, and completely reusable:

We pay 60p per kg for clean, dry, wearable clothing and shoes, and we pay you immediately.

Our main walk-in Cash4Clothes depot is conveniently located in St Helens. You can find us at:

Unit 1, Gaskell Street
St Helens, Merseyside
WA9 1PX, United Kingdom

When you book a collection, you will be securely redirected to Clothes2Collect[cite: 1]. While Recycle Proline Ltd is our corporate wholesale name, Clothes2Collect is our official name for home collections[cite: 1]. It matches the branding printed on the physical collection bags dropped through your mailbox so you always know exactly who is at your door[cite: 1].

Before a collection you will receive a bag **2-3 days before** the collection is held. The physical bag dropped off at your address will explicitly state your designated, scheduled collection day for that specific week.

If you prefer to keep your bags inside or leave them in a safe place for the collectors, please ensure to let us know by calling our helpline at 0151 228 5883 (9am-3pm, Monday to Friday).

You are welcome to use a plain bag for any additional donations like a black bin liner. If you have more than 10 bags, please call the helpline at 0151 228 5883 so we can ensure our drivers are fully prepared for your collection.

Yes, we specialize in partnering with local educational facilities, sports clubs, and youth centers. We install clean, secure outdoor collection containers free of charge, managing all ongoing scheduled collections automatically. This acts as a completely hassle-free, passive fundraising stream for your eco-club, school supplies budget, or community groups.

We are completely dedicated to our 100% landfill diversion goal. Every piece of clothing collected is meticulously sorted and graded right here on our floor. Reusable items are packed and exported safely to developing economies across global regions, providing affordable clothing access while completely extending the lifecycle of premium products.